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All Posts Tagged Tag: ‘branding’
My husband is a dentist. So I get to listen to many conversations about “sensitivity” regarding teeth. The good news is that sensitivity of your teeth is often curable and does NOT impact your personal brand.
However, lately my company has been running into sensitivity that does impact people’s personal and business brands. The kind of sensitivity that I’m speaking of is where people are offended and bitter about the type of things that make the rest of their business colleagues stop and scratch their heads and wonder, “what is up with him/her?” This type of response can only be the start of a poor personal brand perception.
I’ve unfortunately got many examples, but one sticks out in my mind sadly. This example involved a colleague for whom I have much respect. This colleague is big on lunch networking. We had a lunch appointment set for me to meet him and a person he was going to introduce me to. About two weeks before the scheduled lunch, two of my client meetings shifted to where there was a time conflict. So at this point, I had to decide whether to meet with my clients or meet him for lunch. I emailed and called him and apologized, explained the situation and explained that I needed to change the lunch date. I also emphasized that none of this meant he/lunch was not important, but clients had to come first. Well, he took offense and said he felt second-best and refused to talk to me. I was shocked and spent time trying to fix the situation.
At some point I gave up and accepted his response. I respect his position and disagree with it. However, and more importantly, I wonder if he’s going around town with this heightened sensitivity. I also wonder how prospects and clients take to it.
Anytime you come across sensitive to the point where colleagues/prospects either: 1) walk on eggshells around you or 2) don’t want to do business with you, then you’ve set your personal brand perception, and thus your business/job prospects, up for failure. If people have to deal with you ignoring them or snubbing them,then they will likely avoid you and your business.
So next time a business colleague upsets you, please stop and think about whether you are acting in proportion to their “guilty” action. Stop and put yourself in their shoes. Maybe you wouldn’t respond the same, but is the situation worth possibly ruining your personal brand and jeopardizing your business brand/referral sources? Also, please don’t give some fake response to them pretending like you are “ok” with everything and then sulk quietly or worse, gossip about them.
My suggestion is to be honest and up front with them, forgive, forget and move on to more positive personal brand building possibilities for you and your business.
It seems that more and more people are talking these days about how having boundaries within our lives is optimal and productive. I’m not talking about physical boundaries. The boundaries I am talking about are those we enforce with people in our lives in order to respect our time, feelings, preferences and of course, our personal brand development. The alternative is a downward spiral.
I find in my daily interaction with clients, friends and potential clients that people just can’t say, “no”. I find it happens with certain types of people and professions more.
I get many junior attorneys and other junior professionals who fall prey to a lack of boundary. Just the other day it happened again: a junior attorney was late to our meeting because:
-”I had a client on the phone and I just couldn’t end the call so I could be on time to my meeting with you.” OR
-”I disagreed with my senior partner’s theory but didn’t feel comfortable saying so and then someone else voiced their dissent, instead of me, and got all the praise.”
Being able to say, “no”, with ease and grace is a gift we bring to ourselves and to others. It helps people understand where they stand with us. I liken it to training a puppy. Puppies need rules and discipline. Just the same- we need to know where we stand with people. I call this having a high “confront”, where you are able to eloquently and easily state your preference and views while respecting the person/people on the other side.
If you have a low confront, and thus low/no boundaries, people walk all over you and the result is a disastrous personal brand. Why would anyone think you could provide them quality service, if you can’t draw boundaries or dissent? The assumption is that if you can’t stand up kindly TO me, how can you stand up kindly FOR me and be my advocate in business?
So please take some time to:
1. Figure out what your boundaries are in general.
2. Figure out what your boundaries are in a particular situation.
3. Draw your boundaries. Practice on the small stuff so you’ll be able to draw the boundaries on the bigger stuff with the ease and grace of an effective personal brand.
In the end, you’ll see the world respects you and your personal and business brand more.
Having an intention behind any action is crucial. Without intention, everything we do has no power or purpose. It’s like taking a road trip without any idea of where you want to go. It’s essentially living life and running a business without a plan. So often clients seek us out for personal branding assistance because they have no idea:
a) what a personal brand is,
b) how to develop their own,
c) why they need to develop a personal brand, and/or;
d) where to start to develop a personal brand.
The good news is these clients come to us with a notion of needing help in all or one of the above areas. The bad news is many such client business owners have been running their businesses without any personal brand development. Many have been doing so for many years. Even more large business clients have been doing so with a large employee base and huge clientele.
Without having a personal brand program in place, you are likely running your business on default brand mode. This lack of brand intention likely means:
-you have no idea how you are currently being perceived by other, including your target market;
- you have no idea how you want to be perceived by others, including your target market;
- you have no idea who is your target market;
- you have no idea what is your unique selling proposition nor how to position this uniqueness into a message that you can communicate well and consistently.
Sadly, all of the above can translate into confused marketing that lacks a clear message, wasted dollars and time on marketing, confusion about how you, as the owner, fit into the mix and why.
So if you are running a business, or considering opening up a business, please remember your personal and business brand are very important. While it seems really important to have a logo, a cool website and pens with your name on it, none of these items can come first. You must first develop your personal brand as a solid foundation for your business brand (logo, website details, tagline) to be built upon. Only then will your message and brand recognition be credible and outstanding for your customers and staff.
Women entreprenuers are sprouting up everywhere today and that’s a great thing! With the growth of multi-level marketing (MLM) companies such as NuSkin, Melaleuca, Silpada, SendOutCards, etc, it is getting easier for women (and men) to run a business out of their homes, on the side of anything else they are doing or in any other way they wish.
The problem for me happens when I see people having their hands in two or more of these businesses- and actively selling them all at the same time to the same people. Two things could start to happen if you are one of these people:
* Your personal brand message can get garbled: Are you selling skin-care, jewelry, clothing or hand-bags? If you are selling them all, do they somehow tie into your personal brand and represent who you are, your unique selling proposition and business goals? Do you have some passion around the combination of MLM lines you represent or did someone just do a really good job recruiting you and convincing you that their MLM was the best?
I need you to step back before you sign up for a lot of good money-making MLM businesses and evaluate if YOU:
a) believe in the product so you can sell it with passion and purpose,
b) can find a tie-in with the product and who you are/your personal brand,
c) have enough connections to have the reach to the MLM’s target market. In other words, do your circle of friends represent the accurate target market for the MLM you want to start selling?
* Your actual verbal message can get garbled: I recently saw someone who was has a business organizing things/people speak at an event. However, I really did not hear her speak to organization. Rather, what I heard (and maybe misunderstood, but that’s the problem) was her talk about her lotion/body care line she represents and her bag line she represents. Both body care and bags appeared to be MLM and neither really carried her message of why she has an organization business and what she could do for me to organize my life, closet, office, bills, etc.
Even if you don’t sell MLM, but are in professional services (doctors, lawyers, etc), you need to stop and consider the same two questions above. I see plenty of doctors and lawyers who are selling products and services that are not connected to their actual service and brand. I appreciate the economy has prompted even professionals to have to get creative with their multiple income channels, but at what cost?
For example, I know a lawyer who sells candles for “fun”. Are you planning on creating a romantic atmosphere in court for your clients? If you must sell candles, disconnect the concept from your legal practice and sell the candles on the weekend to moms in your neighborhood.
I also know of many dentists who sell/administer Botox out of their office. To them I ask: “Aren’t you diluting your specialty as a dentist by telling me I can come in and get Botox from you, too?”
I’ve also seen plenty of dermatologists really go off-base by offering tons of make-up lines and creams and gels, etc. Too much product sales in my opinion. I can go to Sephora and get the same stuff. And no, just because you are a dermatologist doesn’t mean the products are more credible to me -because all the products are overwhelming and so are you.
So if you are selling, or considering selling, one or more MLM product lines or adding a product or service to your professional degree’d offerings, please consider the two potential problems above. While having multiple income streams is smart, which ones really serve you well and complement your current profession and personal brand best?
In personal brand management, a big key to success is your ability to adapt to circumstances and change. If you aren’t flexible and dynamic, then there’s no room for you to grow, develop an effective and genuine personal brand and succeed.
Many industries are perceived as static and slow to change and grow. One in particular is the legal industry and lawyers. I work with plenty of fabulous lawyers and law firms up for the challenge of developing a personal brand that is dynamic and flexible. However, the legal industry as a whole is not viewed as such. For those of you who remember, think about the show, “Paper Chase”. Not sure that perception has changed over the decades since that show aired.
I was just at the American Bar Association (ABA) Law Practice Management (LPM) conference in Napa, California. We were working on developing a program for lawyers, when this topic came up again. As we work hard on bringing new concepts and trends to lawyers and working on helping younger lawyers see the need to be outgoing, dynamic and brand-oriented, we always keep in mind a few thing. Lawyers can be slower to change, more risk-averse and more security-oriented.
If you think about it, these generalized traits make sense. The law is about precedent and following what came before to get to a new place in the future. Legal educational institutions and firms have been around for centuries and take pride in having this longevity. I remember my international law professor had been teaching at my law school for something like 30 years by the time I took his class- and the running joke was that there hadn’t been many changes to the curriculum since he started at the law school.
However, with the longevity and prestige there is always the danger of stagnation. This stagnation comes from following precedent, becoming comfortable with “what has always work in the past” and a general fear of trying new things, growing or following new trends. Fear of the unknown is common and something I appreciate.
The way to grow and succeed, though, is via a shift in perspective. Appreciate your tried and true ways, but always keep your eyes and ears open for a new method and process. Your personal brand will thank you for it and so will your family and clientele.